Refund Policy

Introduction

Effective date: July 24, 2026

This Refund Policy explains how payments, cancellations, and refunds are handled for services provided by Anubis Digital Solutions (“we,” “us,” “our”).

Because our work is typically tailored to your requirements, refund outcomes depend on the stage of the project, what has already been delivered, and the time and resources used. When permitted, we may offer alternatives to refunds (such as rescheduling or continued work) depending on your needs and the project status.

General Refund Terms

Due to the custom nature of our digital services, refunds are limited and evaluated on a case-by-case basis. We may approve partial refunds where appropriate, but we do not guarantee refunds for every cancellation or change request.

Any refund decision will consider factors such as: whether work has begun, how much work has been completed, whether deliverables have already been provided, and whether third-party costs were incurred on your behalf.

Deposits and Upfront Payments

Deposits and upfront payments help us reserve capacity, schedule time, and prepare to deliver your project. This payment may be used to cover internal setup, planning, and early development work once you have confirmed requirements.

• Deposits are non‑refundable once work has begun. If we start production (or if meaningful time/resources have been allocated) your deposit typically remains earned.
• Upfront payments secure project scheduling and resource allocation. These funds may cover early phases such as discovery, setup, and implementation planning.
• If a project is cancelled before work begins, partial refunds may be considered. The amount (if any) will reflect any costs already incurred and the time spent prior to starting work.

Refunds for Digital Services

Refunds generally do not apply to work that has been completed, partially completed, or delivered, including digital assets and time spent progressing your project.

Refunds are generally not provided for:

• completed work,
• partially completed work,
• delivered digital assets,
• time spent on research, planning, wireframes, design iterations, development, and communication.

If you believe you are eligible for a refund due to an error or other issue on our side, contact us and include relevant details (invoice number, project name, and timeline).

Project Cancellation

If you cancel a project, you are responsible for payment for all work performed up to the cancellation date, including any non‑recoverable expenses incurred as part of fulfilling your request.

• If you cancel a project, you are responsible for payment for all work completed up to the cancellation date.
• We may cancel a project for non‑payment or breach of agreement. Where we cancel for these reasons, we may invoice for work completed and costs incurred through the cancellation date.
• Timeline changes may affect refunds. If requirements change after work begins, refunds (if any) will reflect the new scope and effort already performed.

Non‑Refundable Items

The following items are typically non‑refundable because they are either third‑party charges, recurring subscriptions, or costs directly tied to your project that cannot be reclaimed:

• Domain names
• Hosting fees
• Third‑party licenses
• Software subscriptions
• Custom development work

If a third party issues a refund to us, we may pass it through to you where applicable, minus any administrative or non‑recoverable costs.

Chargebacks

Filing a chargeback without contacting us first is considered a breach of agreement. We ask that you notify us promptly so we can review the situation and attempt to resolve it through a mutually agreeable process.

We reserve the right to dispute chargebacks with evidence of work performed, communications, and deliverables provided. We also reserve the right to recover unpaid amounts where legally permitted.

Contact Us

If you have questions about this Policy, or you would like to request a refund review, please contact us by email at care@anubisds.com

Include your invoice or order number (if available), the project name, the date of payment, and a brief description of what you are requesting and why. This helps us respond faster.